Appointment Scheduler - Automotive Service Dept Call Center

Lithia & Driveway-posted 2 days ago
$21 - $25/Yr
Full-time • Entry Level
Onsite • Seaside, CA
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Now Hiring: Appointment Scheduler, Bilingual in Spanish (required)! We are a busy luxury automotive service department seeking an outgoing and customer focused, call center representative! This is a fast paced position, primarily answering telephones and scheduling service appointments. Our Service Department is open Monday through Friday from 7:30-5:30, Saturday from 8:00-4:30 and closed on Sundays. The hourly range for this position is $21.00 - $25.00. The actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
  • Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
  • Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.
  • Dealership knowledge, preferred
  • Great Customer Service Skills
  • Ability to present information in a clear and professional manner.
  • Ability to manage one’s own time effectively.
  • Ability to type efficiently.
  • Basic & phone computer skills.
  • High School graduate or equivalent, 18 years or older required.
  • Bilingual in Spanish (required)!
  • Dealership knowledge, preferred
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
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