APPOINTMENT SCHEDULER part time M-F 10a-2p

COASTAL ORTHOPEDICS & SPORTS MEDICINE•Bradenton, FL

9h•Onsite

About The Position

In a high-volume orthopedic practice, the Appointment Scheduler is crucial for smooth operations. This role serves as the first point of contact for patients seeking relief from pain or injury, helping them get scheduled quickly, accurately, and with confidence. It is ideal for individuals who thrive in a fast-paced environment, can manage multiple priorities, and remain calm under pressure.

Requirements

High school diploma or equivalent
Proven ability to thrive in a fast-paced, high-demand office setting
Strong multitasking, problem-solving, and organizational skills
Clear, confident communication and a patient-first mindset
Solid computer skills
A team-oriented attitude with a commitment to accuracy and efficiency

Nice To Haves

Experience with EMR systems is a plus
Prior experience in orthopedic, specialty care, or outpatient rehab strongly preferred

Responsibilities

Manage a high call volume with professionalism, efficiency, and empathy
Quickly and accurately schedule, reschedule, and cancel appointments across multiple providers and specialties
Collect and verify patient demographics and insurance information in real time
Identify urgent needs and help prioritize patients appropriately
Ensure all patient records are complete and detailed to support seamless clinical care
Direct calls and inquiries to the correct departments without delay
Stay on top of voicemails, internal messages, and task queues throughout the day
Return patient calls promptly to maintain access and satisfaction
Partner with the Clinic Director and clinical staff to accommodate urgent “work-in” appointments
Assist with collecting outstanding balances when needed
Contribute to a team-focused environment where flexibility and support are key