Appointment Scheduler, Oswego

ConnextCare•City of Oswego, NY

About The Position

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance the patient flow within the center. Principal Accountabilities: To schedule appointments for all center providers To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral Timely review and return of voice messages from patients Assist patients and de-escalate patient concerns as appropriate Assist patients with coordinating appointments that fit their needs Reviews scheduling history to ensure continuity of care Follows scheduling guidelines and provider templates for appropriate scheduling Adjust provider schedule according to time-off requests Prepares and sends appointment letters to patients as needed Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information Coordination with Medical Records staff with facilitation of new patient packet Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy Documentation in PM/EHR of any discussion with patients as appropriate To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

High school diploma or GED is required
Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and a professional with compassion in stressful situations
Verbal and written communication skills, office applications preferred
Demonstrate proper judgment and decision making skills when necessary
Comply with the organizations code of conduct, safety rules and adheres to all company policies
Carry out job responsibilities in an ethical, effective and professional manner
Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
Must be keenly aware of the importance of confidentiality in all aspects of the position

Responsibilities

Schedule appointments for all center providers
Determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral
Timely review and return of voice messages from patients
Assist patients and de-escalate patient concerns as appropriate
Assist patients with coordinating appointments that fit their needs
Reviews scheduling history to ensure continuity of care
Follows scheduling guidelines and provider templates for appropriate scheduling
Adjust provider schedule according to time-off requests
Prepares and sends appointment letters to patients as needed
Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
Coordination with Medical Records staff with facilitation of new patient packet
Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
Documentation in PM/EHR of any discussion with patients as appropriate
Engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
Other duties and responsibilities as may be requested by supervisor and/or management