Appointment Scheduler (Huntsville)

Lone Star Family Health Center • Huntsville, TX

4d • Hybrid

About The Position

Join our team as an Appointment Scheduler, where you'll be the first point of contact for our patients and members. In this customer-facing role, you'll manage incoming calls, schedule appointments, and ensure every caller receives exceptional service. If you're bilingual, organized, and thrive in a fast-paced environment, we'd love to hear from you!

Requirements

• High school diploma or General Education Degree (GED)
• Bilingual proficiency in English and Spanish (written and verbal)
• Proven ability to manage high volumes of incoming calls while maintaining quality and accuracy
• Excellent customer service skills with a patient-focused approach
• Strong organizational and time management abilities
• Proficiency with phone systems and scheduling software

Nice To Haves

• Previous experience in a healthcare or medical office setting
• Experience with electronic health records (EHR) systems
• Knowledge of insurance verification and eligibility processes
• Additional language proficiency
• Experience with multi-line phone systems

Responsibilities

• Answer and screen incoming telephone calls with professionalism and efficiency, taking accurate messages and providing helpful information to patients and members
• Schedule appointments using our scheduling system while managing high call volumes and maintaining responsiveness
• Direct callers to the appropriate department or staff member to ensure they receive the support they need
• Complete intake information and verify patient eligibility to streamline the onboarding process
• Gather and document patient information and concerns for assessment by appropriate healthcare providers
• Respond to routine information requests while maintaining call answer times and service quality standards
• Prepare correspondence and documentation as directed
• Serve as a liaison between patients/members and providers, ensuring concerns are properly escalated and addressed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED