Appointment Scheduler (full-time)

Gastroenterology Associates of the Piedmont • Winston-Salem, NC

80d

About The Position

GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for Appointment Schedulers. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy and Interstim Bowel Control Therapy.

Requirements

• Prior appointment scheduling experience required.
• Office Experience - General.
• Scheduling skills.
• Telephone skills.
• Typing skills.
• Business knowledge.
• Organization skills.
• Time management skills.
• Customer service skills.
• Verbal communication skills.
• PC proficiency.
• Reporting skills.
• Prior Epic experience strongly preferred.
• Bilingual skills a plus.

Nice To Haves

• Bilingual skills.
• Experience with EPIC.

Responsibilities

• Answer the phone with a smile and maintain a positive attitude.
• Support team efforts to accomplish goals.
• Represent physicians by screening and routing incoming telephone calls.
• Record and transmit messages.
• Schedule, receive, and announce scheduled patients and visitors.
• Screen unscheduled patients and visitors.
• Schedule appointments for consultations and procedures.
• Ensure physician productivity by scheduling patient appointments and consultations.
• Notify supervisor of discrepancies in schedules.
• Maintain patient confidence and protect operations by keeping information confidential.
• Cross train to provide coverage for other administrative positions.
• Maintain quality results by following and enforcing standards.
• Serve and protect the health care community by adhering to professional standards, office policies and procedures, and HIPAA guidelines.
• Enhance physician office reputation by accepting ownership for accomplishing new and different requests.
• Communicate effectively and respectfully with staff and members of other departments.
• Adhere to and enforce company policies.
• Comply with safety and infection control policies.
• Participate actively in all staff meetings.
• Contribute to management of office.
• Perform other duties and assignments as required by management.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term and short-term insurance coverage.
• 401k/profit sharing plan.
• Voluntary life and medical bridge plans.
• Paid time off.
• Paid holidays.
• Friendly environment with work/life balance.

What This Job Offers

• Number of Employees: 51-100 employees