Appointment Scheduler, Full-Time 40Hours

Campbell Clinic • Germantown, TN

91d

About The Position

The position involves making all patient appointments for various locations and providers to ensure full utilization of all providers. This is a full-time role requiring 40 hours per week. The essential functions include scheduling appointments for patients, managing reschedules and cancellations through various platforms, and ensuring adherence to appointment guidelines. The role also involves triaging patient needs based on predetermined criteria, collaborating with medical staff, and meeting daily and monthly call quotas. Additional responsibilities include monitoring patient portal messages and scheduling referrals from hospitals and community medical partners.

Requirements

• High School Graduate or GED required.
• 6 months of combined experience in a call center or high volume-scheduling department with EMR/EHR systems and multi-line phone services or customer service is required.

Nice To Haves

• Experience in a healthcare setting (physicians office, clinic or hospital) with knowledge of insurances, copay collection, referral procedures, and healthcare terminology.
• Orthopedics experience is preferred.

Responsibilities

• Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program.
• Follows appointment guidelines to ensure proper scheduling.
• Determines patient's clinical need to ensure proper scheduling.
• Accepts incoming patient phone calls and uses computer systems to schedule patients.
• Triages patient needs for timeliness of appointments based upon pre-determined criteria.
• Determines which physician to place patient with based upon pre-determined criteria.
• Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments.
• Monitors and replies promptly to patients online portal messages.
• Communicates and collaborates with physicians and medical staff to meet patient scheduling needs.
• Meets daily and monthly call quota expectations as assigned by supervisor/manager.
• Monitors and schedules patient referrals from hospitals and community medical partners.
• Performs other related duties as assigned.

Benefits

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• 8 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED