Appointment Sales Supervisor

Express Flooring • Tempe, AZ

1d • $60,000 - $65,000 • Onsite

About The Position

We are seeking a detail-oriented and data-driven Confirmations Supervisor to oversee and optimize the appointment confirmation process. This role is responsible for ensuring efficient, accurate, and timely confirmations while leveraging data insights to improve workflows and enhance customer experience. The ideal candidate will have a strong background in operational efficiency, process automation, and data analytics to streamline appointment confirmations and reduce scheduling conflicts.

Requirements

• Bachelor’s degree in Business, Operations, Data Analytics, or a related field.
• 3+ years of experience in appointment confirmations, scheduling, or operations management.
• Proficiency in CRM systems and scheduling software (Salesforce).
• Strong analytical skills with experience in data analysis tools (Excel).
• Excellent problem-solving skills and ability to implement process improvements.
• Strong communication skills and ability to manage cross-functional collaboration.
• Experience in process automation or workflow optimization.
• Familiarity with customer engagement tools (SMS, email automation).

Responsibilities

• Track and analyze appointment confirmation rates, response times, and customer engagement trends.
• Develop reporting tools and dashboards to monitor key performance indicators (KPIs) related to confirmations.
• Use data insights to optimize communication strategies and reduce no-show rates.
• Collaborate with technology teams to implement automated solutions for confirmations and reminders.
• Continuously evaluate the confirmation process, identifying areas for automation and efficiency gains.
• Implement best practices for appointment scheduling, confirmations, and follow-ups.
• Work with cross-functional teams (Customer Service, Sales, Operations) to enhance scheduling workflows.
• Leverage technology such as CRM systems, automated messaging tools, and AI-driven scheduling solutions.
• Manage the daily confirmation workflow to ensure all appointments are accurately confirmed in a timely manner.
• Resolve scheduling conflicts and discrepancies by coordinating with clients, customers, or internal teams.
• Ensure compliance with company policies, regulatory requirements, and customer service standards.
• Train and develop staff to follow best practices in appointment confirmations.

Benefits

• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees