Appointment/Registration Receptionist

Kaiser Permanente • Honolulu, HI

97d

About The Position

Under direct supervision, performs a variety of receptionist, office, clerical, and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer. The position requires greeting patients in a courteous and business-like manner, registering patients in the computer, generating forms accurately, verifying health plan eligibility, and assisting new health plan members. The role also involves ensuring adequate registration supplies, gathering and recording data for reports, and managing patient appointments based on the type and severity of illness or injury.

Requirements

• One (1) year customer service/sales, public relations or related experience.
• High school diploma or equivalent combination of education and experience.
• Type 40 wpm.
• Demonstrated knowledge of adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Ability to read, write, speak, and understand English.
• Mathematical ability, attention to detail, organization, prioritization, proofing, concentration, and alertness.

Nice To Haves

• Office/clerical experience.
• Knowledge of medical terminology.

Responsibilities

• Greets patients in a courteous and business-like manner.
• Registers patients in the computer.
• Generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data).
• Verifies health plan eligibility.
• Refers complicated cases to membership service.
• Assists new health plan members to determine health plan coverage.
• Completes account verification forms as necessary.
• Ensures adequate amount of registration supplies and forms on hand.
• Requisitions supplies as needed.
• Gathers, analyzes, compiles, and records data for reports or studies.
• Receives and screens calls.
• Schedules patient appointments based on type and severity of illness/injury.
• Maintains familiarity with various schedules and coding techniques.
• Records pertinent patient information in computerized appointment system.
• Assists in matching waitlisted patients for proper appointments.
• Enters data into the computer and generates paperwork for chart requisition.
• Cancels and reschedules physician or patient appointments.
• Informs patients of advance appointments.
• Greets callers and notifies clinics of arrival.
• Ascertains and responds to needs of callers.
• Refers problems and complaints to supervisor.
• Notifies supervisor of any significant delay or backlog.
• Performs all computerized appointment system applications.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED