Appointment Coordinator

West Shore Home • Harrisburg, PA

34d • $20 • Onsite

About The Position

As an Appointment Coordinator, you will report directly to a Confirmation Team Lead. As an Appointment Coordinator, your primary purpose is to confirm appointments and finalizing staffing of the Sales schedules for Design Consultants and Sales Manager.

Requirements

• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required
• Passion for training and providing coaching opportunities to Leadership

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees