Ciocca Automotive Careers-posted 3 days ago
Full-time • Entry Level
Allentown, PA

WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA! Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance! Why choose Ciocca Automotive? Proven career path, promotional opportunities 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!) A values-driven culture built on integrity, professionalism, excellence, and teamwork Employee discounts: purchases, repair, service 401(k) Retirement Plan (with employer match) Employee Referral Bonus Program Paid Holidays & Paid Time Off Insurance package: including medical, dental, prescription and vision

  • Manage inbound service appointment phone calls
  • Make outbound appointment calls with dealer provided prospecting list
  • Check vehicle service history and look for open recalls
  • Advise customers of recommended services
  • Establish relationships with customers
  • Previous experience in a customer service-related fields welcomed, but not required
  • An excellent teammate with a collaborative attitude and eagerness to improve
  • Listen carefully to customer needs and concerns
  • Ability to build rapport with clients
  • Extraverted and friendly attitude
  • Prompt and courteous demeanor
  • Employee discounts: purchases, repair, service
  • 401(k) Retirement Plan (with employer match)
  • Employee Referral Bonus Program
  • Paid Holidays & Paid Time Off
  • Insurance package: including medical, dental, prescription and vision
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