Appointment Confirmer
About The Position
The Appointment Coordinator is responsible for entering customers information into our database and calling to confirm appointment details. This department is also responsible for taking incoming phone calls, and customer callbacks. When there are no additional incoming lead data, confirmers will be making outbound calls to schedule additional appointments. The ideal candidate is extremely detail orientated and enjoys multitasking in a fast-paced work environment. Being able to establish and maintain relationships within this position is essential for success. Every confirmer is held to a standard to provide proper expectations to our customers prior to their appointment.
Requirements
- Ability to work collaboratively within the marketing department
- Outstanding communication and interpersonal skills
- Ability to meet and exceed production standards
Nice To Haves
- Experience with Google Sheets/Excel is a PLUS
Responsibilities
- Call homeowners to lock in and qualify appointments
- Connect with our Canvassers to secure their appointments
- Hit clear, achievable goals and get rewarded for performance
- Use a proven script to keep conversations smooth and overcome objections with ease
- Stay sharp on the phones and keep notes accurate
- Work with a supportive team and leadership that wants you to succeed and grow
Benefits
- Medical Insurance
- Health Savings Account (HSA)
- Dental Insurance
- Vision Insurance
- Company Sponsored Life Insurance
- Telehealth: 24/7 access to physicians
- Additional voluntary employee & spousal life insurance
- Long-term disability insurance (LTD)
- Short-term disability insurance (STD)
- Accident protection
- Employee Assistance Program (EAP) - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- UHC Rewards Rally Health
- One Pass Select (gym membership subscription)
- Personal/professional development – we provide books, courses, and opportunities to attend leadership conferences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
