Under the direction of the Medical Reception Supervisor, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency, as it is the first point of contact via telephone for prospective patients with the clinic. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of the center. This individual must work collaboratively with all Clinical Services staff in support of direct patient services, exhibiting flexibility and a 'can-do' attitude. Patient services are the key priority in this position, requiring the Appointment Clerk/Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, consistently exercising utmost discretion, diplomacy, and tact in interactions with patients and staff. Schedule: This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.