Appointment Clerk - DI Call Center

Kaiser Permanente-posted 3 months ago
Honolulu, HI
Ambulatory Health Care Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.

  • Schedule all services rendered in Diagnostic Imaging via incoming telephone calls and outgoing telephone calls.
  • Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment.
  • Attempts to allay patients anxieties, fears, and concerns regarding procedures.
  • Determines status and nature of scan/procedure; recognizes and responds appropriately to special circumstances and scheduling requirements based upon type of procedure and available resources.
  • Notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods.
  • Expedites patient through proper channels.
  • Verifies insurance coverage and plan benefit.
  • Determines and explains cost for services rendered.
  • Receives telephone requests from patients, nursing, and other clinical personnel; responds or forwards telephone requests as appropriate.
  • Answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.
  • Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled.
  • Transcribes physician orders and other pertinent information into Radiology Information System.
  • Reviews written instructions with patient on pre-examination preparations and forwards questions to technical staff as necessary.
  • Explains importance of complying with preparations.
  • Schedules pediatric cases with PATC as needed.
  • Arranges Anesthesia support as needed, reviews written anesthesia instructions with patients and/or guardian.
  • Forwards questions to Ambulatory Surgery Center as needed.
  • Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.
  • Determines and quotes patient co-pay or coinsurance fees using current quoting tool, according to patients health plan benefits coverage.
  • Notifies manager or designee of significant delays or operational problems; refers problem situations and complaints to manager or designee.
  • Receives, prioritizes, and relays incoming phone messages to various subsections and personnel within Diagnostic Imaging department.
  • Operates departmental paging system.
  • Rotates through all scheduling modalities within Diagnostic Imaging, including Interventional Radiology/Angio.
  • Cancels or reschedules patient appointments by telephone or correspondence.
  • Provides appropriate appointment and preparation information to ensure patient comprehension and satisfaction.
  • Refers patients or guardians of patients with known claustrophobia back to physician for sedation order.
  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service to patient demographics served.
  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
  • Performs other duties and accepts responsibility as assigned.
  • One (1) year clerical experience in healthcare facility.
  • Two (2) years customer service experience.
  • High school diploma or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
  • Type 40 wpm.
  • Computer experience.
  • Demonstrated knowledge of and skill in customer service, adaptability, detail oriented, multi-tasking, prioritization, interpersonal relations, oral communication, written communication, teamwork, problem solving, systems thinking.
  • Demonstrated knowledge of and skill in Microsoft Office, and database PC applications.
  • Talking to patients, co-workers (internal and external), and vendors over the phone.
  • Reading, writing, speaking and understanding English.
  • Training/giving and receiving instructions.
  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
  • Medical Assistant.
  • Experience in Diagnostic Imaging.
  • Experience in a call center.
  • Post high school course work in Medical Terminology.
  • Post high school course work in Anatomy.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service