Appointment Center Specialist

Thrasher • Omaha, NE

452d • $37,440 - $37,440

About The Position

As an Appointment Center Specialist at Thrasher, Inc., you will play a crucial role in enhancing customer experiences by managing inbound and outbound calls to schedule appointments with experts. This position is vital for ensuring efficient customer support and aims to convert leads into scheduled appointments while maintaining a personal touch with homeowners.

Requirements

• Must be at least 18 years old.
• Pre-employment screening includes a felony/misdemeanor background check.
• Minimum of 1-2 years of customer service experience.
• A history of reliable and consistent job longevity.

Responsibilities

• Take inbound and make outbound calls to assist customers in scheduling free appointments with experts.
• Strive to meet or exceed metrics for converting leads into scheduled appointments while focusing on appointment retention.
• Collaborate effectively to ensure smooth communication and provide a personal touch with homeowners.

Benefits

• Medical insurance
• Dental insurance
• Flex spending
• HSA
• Vision insurance
• Life insurance
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees