Appointment Business Center Scheduler III

University of Arkansas System•Little Rock, AR

11d•$16

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler III plays a crucial role in our organization by supporting patient care activities. demographic . The Appointment Business Center Scheduler III ensures patient access to healthcare services and efficient organizational operations.

Requirements

High School Diploma/GED.
Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
Knowledge of basic medical terminology required.
Intermediate proficiency with computers (MS Office Suite preferred).
Basic keyboard and telephone etiquette skills.
General knowledge of office machines including printers and scanners.

Nice To Haves

Experience working with EPIC system.
Call center experience.

Responsibilities

Schedules, reschedules, coordinates, and cancels appointments.
Inputs and/or updates accurate patient information.
Answers telephone in a professional and friendly manner and demonstrates effective communication skills.
Communicates accurate and complete information.
Must maintain strict confidentiality.
Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.
Performs other duties as assigned.