Appointment and Business Assistant

Family Health Center of Marshfield Inc • Black River Falls, WI

87d

About The Position

The Appointment & Business Assistant generally serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Family Health Center of Marshfield, Inc.’s customer service standards. The Appointment & Business Assistant assesses needs of the patients or customers to determine appropriate scheduling, billing, obtaining or releasing records within a time and sequence acceptable to the patient and customer’s needs and organizational policy.

Requirements

• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Proficiency in keyboard, computer, and telephone usage.

Responsibilities

• Serve as the initial contact for patients and customers, both in-person and via telephone.
• Assist patients and customers in accordance with customer service standards.
• Assess the needs of patients or customers to determine appropriate scheduling.
• Handle billing inquiries and processes.
• Obtain or release records as required, following organizational policy.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees