Applied Scientist, Support Products & Services

Amazon • Seattle, WA

4d

About The Position

Are you inspired by the power of Large Language Models (LLM) to transform the way we interact with technology? Are you fascinated by the use of Generative AI to build an advertiser facing solution that predict problems and coach users while they solve real word problems? Are you passionate about applying advanced machine learning techniques to solve complex challenges in the customer service space? If so, Amazon Advertising's Support Product & Services (SP&S) team has an exciting opportunity for you as an Applied Scientist.

You will work closely with a cross functional team of Software Engineers, Product Owners, Data Scientists, and Contact Center experts. You will research and investigate the latest options in industry to apply machine learning and generative AI to real world problems. You will work backwards from customer problems and collaborate with stakeholders to determine how to scale new technology and integrate with complicated help channels used by advertisers everyday.

SP&S team provides solutions and libraries that are leveraged by teams all across Amazon Advertising to provide timely and personalized help. The team aims to predict Advertisers problems and proactively surface intelligent guidance to customers at the right time. As a AS, you will help the team to achieve its vision of building and implementing the next generation of Contact Center technology. You will build/leverage LLMs to train them on advertising support domain knowledge and work shoulder to shoulder with stakeholders to externalize to users in novel ways.

Requirements

• 3+ years of building models for business application experience
• PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
• Experience in patents or publications at top-tier peer-reviewed conferences or journals
• Experience programming in Java, C++, Python or related language
• Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

Nice To Haves

• Experience using Unix/Linux
• Experience in professional software development

Responsibilities

• Apply your expertise in LLM models to design, develop, and implement scalable machine learning solutions that address complex language-related challenges in the advertising support center domain.
• Use Transformers and apply other NLP techniques like Sentence embeddings, Dimensionality reduction, clustering and topic modeling to identify customer intents and utterances.
• Use services like AWS Lex, AWS Bedrock etc. to develop advertising facing solutions
• Work closely with teams of scientists and software engineers to drive real-time model implementations and deliver novel and highly impactful solutions.
• Automating feedback loops for algorithms in production.
• Setup and monitor alarms to detect anomalous data patterns and perform root cause analyses to explain and address them.
• Be a member of the Amazon-wide Machine Learning Community, participating in internal and external MeetUps, Hackathons and Conferences.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree