The Artificial Intelligence organization delivers unique AI-powered experiences to millions of customers. Within this organization, the Mortgage Operations AI team leads efforts to streamline the loan production process to enable a fully digital financing experience and provide consistent, unbiased, and personalized loan recommendations. This work aims to make the home-buying process less daunting and more manageable, while helping Zillow scale its mortgage business. We are empowering Loan Officers to build strong relationships with buyers by offering the best loan products for their needs. As an Applied Scientist on the MOAI team, you will focus on developing Agentic AI and Generative AI solutions that can reason, plan, and interact with data and tools to streamline mortgage operations. You’ll bring together LLM-based methods with classical ML models to design robust, trustworthy systems that improve how borrowers and Loan Officers experience the financing process. Your success will be measured by your ability to break down complex problems, experiment quickly, and deliver science-driven solutions that have real impact on customers and the business.