Applied Geospatial Engineer
About The Position
Our client is employee-owned and a leading Trimble Distribution Partner for Geospatial products and services covering the Pacific Northwest, Alaska, and other contiguous regions. They are seeking a skilled Applied Geospatial Engineer to join their team. Responsible for: Providing first line support to our construction survey, geospatial, and machine control end users. Providing Technical Training to our construction survey, geospatial, and machine control end users Handling construction survey and machine control customer technical queries, trouble shooting and assistance Co-ordination and conducting of internal/external training Knowledge sharing Acting as an advocate for technology solutions Participate in Technical Service and Support projects and activities
Requirements
- Technical expertise survey and machine control technologies and solutions (Hardware/Software/Workflow)
- Lateral thinking
- Calm, flexible and adaptable
- Customer focused
- Practical
- Pragmatic and confident
- Positive attitude - able to thrive under pressure
- Industry technical support experience and/or product knowledge - Surveying and machine control
- Technical aptitude to understand products and relate this information to end user customers
- Understand industry workflow and software solutions
- Excellent communication skills
Nice To Haves
- Previous technical sales support experience in the Geospatial/Construction industry a plus
- Software and hardware expertise - Trimble products a plus
Responsibilities
- Support Sales staff through technical expertise of the product portfolio
- Facilitate and/or advise end users on the best solution to technical problems
- Provide technical field support to customers when necessary
- Conduct or assist with customer training and certification on new products
- Travel throughout assigned territory - Alaska
- Conduct or assist with pilot projects
- Ensure knowledge is shared with other internal staff as required
- Assist with preparation and review of product and technical documentation and bulletins
- Identify any product support and service trends and alert relevant people. Escalate where necessary
- Provide input to Manufacturer regarding technical and product needs directly gleaned from end user
- Assist with the planning of and attend trade shows within the region as required
- Help to build sales growth through pre/post-sales support
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
