Applications Training & Support Coordinator

Boise Cascade Company•Boise, ID

8d•Onsite

About The Position

Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today! Boise Cascade has an exciting opening for an Application Training/Support Coordinator! Responsibilities The position performs user support, software problem resolution, and new version testing for our Agility Software package and other windows based applications. User support activities include on-line and telephone support, developing standard operating procedures, remote new feature training, and on-site training for our forty-two distribution centers and regional offices. Will document processes, write SOPs and training documents. Software problem resolution includes documenting software problems, follow-up on status of fixes, and testing fix releases. New version testing will include detailed testing of new versions of the Agility Software Package that are installed three (3) or four (4) times per year. Position also may perform testing, training, and installation of new business applications. Business travel to provide training at locations is required (5% to 25% annual travel). Although majority of work occurs during normal business hours some night and weekend overtime is required for data base management and installation of new releases. The candidate must be available to work onsite at any BMD location nationwide

Requirements

College degree, or equivalent work experience in related job function.
Working Conditions include a normal office environment with moderate travel required (5% to 25%).
Most work is done to meet installation deadlines.
Response to operating problems is urgent; response often requires work outside normal business hours.

Nice To Haves

Prefer degree in computer science, computer information systems, business, or a related field.
Typically more than three (3) years of experience in related job function preferred.
Ideal candidate is a self-starter, works well in a small, self-managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.

Responsibilities

Performs user support, software problem resolution, and new version testing for our Agility Software package and other windows based applications.
User support activities include on-line and telephone support, developing standard operating procedures, remote new feature training, and on-site training for our forty-two distribution centers and regional offices.
Document processes, write SOPs and training documents.
Documenting software problems, follow-up on status of fixes, and testing fix releases.
Detailed testing of new versions of the Agility Software Package that are installed three (3) or four (4) times per year.
Perform testing, training, and installation of new business applications.
Business travel to provide training at locations is required (5% to 25% annual travel).
Some night and weekend overtime is required for data base management and installation of new releases.