Applications Technician

ANA

115d • $80,000 - $89,250

About The Position

Alliance North America (ANA) is seeking an Applications Technician - Energy Storage to join our team in a remote-based position covering Central and East coast territories of North America. The Applications Technician will play an important role in our customers' success in the implementation and deployment of ANA’s Hybrid Energy Systems (HES). This role will provide customers with basic training and knowledge of the product upon delivery as well as initial setup and installation in an application. The Applications Technician is also capable of performing full product service and sales training as required. This role involves collecting and documenting application information and load data using load monitoring devices and will stay at the customers' location as required to fully understand all aspects of the customers' application, challenges, and pain points to feedback into Product Engineering. The Applications Technician has experience in diesel engines, power generation, and has a strong knowledge of electronics and electrical safety. This role will also work with sales to demo our HES at a customer location or customer application and provide application, performance, and customer feedback. This role reports to the Application & Sales Support Manager on the Energy Sales team.

Requirements

• 2+ years of generator experience required
• 2+ years of electrical base knowledge required
• Trade School graduate with engine and mechanical focus preferred
• Trade School graduate with generator and electrical focus preferred
• Associate degree preferred
• 2+ years of Generator Job site Hookup preferred
• 2+ years of experience in Construction, telecom and or event rental experience preferred

Responsibilities

• Provide User Feedback (Rental Store Deployment and End Customer User Experience)
• Training customers onsite on proper Safety and Deployment
• Build an Applications database
• Product Sales Demonstrations on site
• Provide end user feedback to Product Engineering
• Work with Service team as required to provide in field Support and Equipment updates
• Work with Assembly and production team as required
• Work with Engineering in New Product Development and Identifying New Applications
• Performs all duties in a safe and effective manner according to the company’s policies and procedures
• Maintains the ANA culture
• Safely operate ANA service vehicles
• Communicates information and documents with work computer and phone
• Provides superior customer service
• Maintains professional personal appearance
• Updates professional knowledge through constant study of ANA products
• Helps provide a positive team spirit daily
• Travel up to 75% throughout North America
• Performs all other duties as assigned

Benefits

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 51-100 employees