The Apps Support Sr Analyst is a seasoned professional role for L2 SRE. Services Production Support is looking to expand the service offering to incorporate Services Reliability Engineering principles. In support of this transformation, this role is a blend of traditional ITIL based Production Management, with Services Reliability Engineering. The ideal candidate applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflows for the area or function. This role requires an in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. The analyst evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Strong communication and diplomacy skills are required, and the analyst regularly assumes informal/formal leadership roles within teams, involved in coaching and training of new recruits. The individual has a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in their area of specialization. The work and performance of all teams in the area are directly affected by the performance of the individual.