Applications Support Specialist, Business Applications

Carvana•Tempe, AZ

30d•Onsite

About The Position

You'll need to be super approachable and always willing to go above and beyond to help Supply Chain with their business needs and problems. It could be as simple as working with an end user to resolve application issues to as complicated as working with engineers/product owners to enhance the application! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

Requirements

Associate Degree in Computer Science or related field is preferred
Minimum of 3 years of experience in working as a Application Support Specialist or similar roles with hands-on experience in resolving application issues
Knowledge of Supply Chain/Logistics application and basic understanding of Supply Chain/Logistics business processes is required.
Good understanding of Change management and SDLC.
Hands on experience of technical troubleshooting is required
Knowledge of SQL and query writing is required.
Ability to create design documents, SOPs, technical support documents is required
Good analytical and problem solving skills
Excellent verbal communication and organizational skills - able to bring forward a vision or opinion
Must be able to read, write, speak, and understand English.
Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to carry and transport up to 70 pounds up to 20 feet.
Requires excellent visual acuity and manual dexterity.

Nice To Haves

Knowledge of Tableau reporting solutions and/or any programming language is a plus
Knowledge of Jira (or other issue and project tracking tool), Splunk (or other application monitoring tool) is an advantage

Responsibilities

Provide day to day support for issues related to Supply Chain/Logistics applications by investigating problems and providing resolutions of issues. Also work with vendors and engineers for resolving issues/bugs with various applications
Participate in Supply Chain/Logistics applications development life cycle to understand the application functionality
Assist in the configuration of the Supply Chain/Logistics applications to achieve business objectives
Triage and resolve technical issues related to the applications
Assisting with prioritization of tickets, enhancements and overall stabilization efforts

Benefits

Full-Time Salary Position with a competitive salary.
Medical, Dental, and Vision benefits.
401K with company match.
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
A great wellness program to keep you healthy and happy both physically and mentally.
Access to opportunities to expand your skillset and share your knowledge with others across the organization.
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
A seat in one of the fastest-growing companies in the country.

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