Applications Support Manager, Retail Engineering

Apple • Sunnyvale, CA

12d

About The Position

Imagine what you could do here! The people here at Apple don’t just create
products - they build the kind of wonder that’s revolutionized entire
industries. It’s the diversity of those people and their ideas that inspires the
innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. At Apple, inclusion is a shared
responsibility, and we work together to foster a culture where everyone belongs
and is inspired to do their best work. Here on the Retail Engineering Operations
& Support team (REOS), we provide world-class support to Apple stores worldwide,
both online and physical stores. Our main goal is to facilitate a magical,
personalized shopping experience where customers can buy and learn everything
Apple, wherever they are. To achieve this, we’re looking for someone with
extraordinary talent and passion to help us do extraordinary things!

DESCRIPTION

We are seeking an Applications Support Manager to foster a team of talented
support engineers. You will partner with engineering teams, product owners, and
business users to drive issue resolution and apply a continuous improvement
focus across our tools and systems. You will drive solutions to complex
problems, possess a high degree of organization, and communicate effectively
across a variety of technical disciplines. You will build trust and awareness of
our platforms and the support processes owned by your team, including
publication of status updates to business partners when critical issues arise.

Requirements

• 10+ years of experience in IT operations, support, SRE, and/or security
• 5+ years of experience as a technical lead or as a manager
• Bachelor's degree or higher in CS or in a STEM field
• Experience with one or more - Splunk, monitoring tools, APM & observability platform
• Exposure to Incident and Problem Management processes
• Coding knowledge in Java, Scala, and frameworks related to Java
• Experience with a NoSQL platform, preferably Solr or Cassandra
• Working experience on cloud infra, like AWS

Nice To Haves

• Experience with an eCommerce or a customer-facing platform as a developer, SRE/support engineer, or as a user
• Good knowledge of RDBMS, PL/SQL
• Excellent strategic and analytical skills, with the ability to see the big picture while working in a fast-paced, multifaceted environment
• Organized, detail-oriented, with the ability to multitask, prioritize work, and manage time efficiently
• Excellent communication skills and the ability to communicate complex technical issues in simple language

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees