Applications Support Coordinator

HHHunt • Glen Allen, VA

88d • $26

About The Position

While other companies just build places to live, at HHHunt we build a better way of life. Founded by Harry H. Hunt III in 1966, HHHunt is a recognized leader in real estate development throughout Virginia, North Carolina, Maryland and South Carolina. It's the people of HHHunt who set us apart and make a positive impact every day. Working for HHHunt means being part of a community and striving to provide the best in all that we do, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. It is HHHunt's mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for an Applications Support Coordinator to join our team. We are looking for YOU!

Requirements

• High School degree or equivalent required, Bachelor's degree is preferred.
• 2 years of demonstrated experiences with increasing responsibility in software applications with a successful consultative style relating to customer relationship management and content management systems, required.
• Strong analytical, organizational and problem-solving skills with ability to remediate and document a variety of issues in a clear and concise manner.
• Skilled at recognizing training opportunities, technical inefficiencies and conveying the recommended details in changes needed to achieve those improvements.
• Strong verbal and written communication skills with ability to effectively convey technical and complex issues to diverse audiences having varying levels of responsibility, technical expertise, educational background and sophistication.
• Knowledge of Apartment Living operations and processes with demonstrated experience in Entrata applications, Microsoft Office and content management systems preferred.
• Exceptional relationship building skills to bring resources together to work toward a common objective with a high degree of professionalism, collaboration and integrity.
• Flexible and adaptable to changing work requirements and priorities.
• Able to meet deadlines, multi-task, and effectively address multiple concurrent initiatives.
• Self-motivated and able to work independently without substantial direct supervision or detailed instruction.
• Maintains a positive approach and produces results under pressure.

Nice To Haves

• Experience with Entrata applications.
• Experience with Microsoft Office and content management systems.

Responsibilities

• Serve as primary Help Desk Support for Apartment Living applications to assist in the identification and resolution of reported issues by on-site and corporate users.
• Coordinate with Vendor to resolve issues requiring escalation for support.
• Maintain documentation of issue, resolution and potential enhancements and Hotfix Cases created.
• Complete testing validation of recommended resolutions and updates to advise Director, BTS Applications of recommended database modifications and updates.
• Collaborate with BTS Applications Training Coordinator on development and updating of applications User Guides and leading of training sessions, as needed.
• Collaborate with Vendor and BTS Applications and Divisional Management teams to identify and implement application enhancements to improve operational processes and user experience while ensuring effective, efficient and productive use of systems architecture.
• Proactively identify and address issues in programs that may lead to diminished experience for company or resident.
• Attend seminars and conferences to keep apprised of new issues and emerging trends within the field.

Benefits

• 10 paid holidays and a paid birthday off.
• Adoption benefits.
• Excellent health care benefits.
• HHHunt rental discounts.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED