Applications Support Analyst
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About The Position
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. The Applications Support Analyst, supporting the Direct Division, plays a key role in supporting the CRM platform by servicing end users through their evolving customer needs, assuring smooth operations within the platform. This role focuses on supporting business processes within Salesforce Financial Service Cloud and CRM Analytics. The role works closely with cross-functional teams, including Sales Operations, production support, development, and analytics, to resolve service or product issues. In addition to technical support, the role will support gathering insights from end users allowing for iterations of features based on user feedback. By staying informed on industry trends and Salesforce platform updates, they guide the evolution of the product to stay ahead of market demands.
