Applications Support Administrator

Elite Technical • Aventura, FL

74d

About The Position

Our client, an IT Services organization supporting commercial and federal clients, is seeking an Applications Support Administrator to be the internal go-to expert for the daily administration, optimization, and troubleshooting of third-party business-critical applications-including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others.

Requirements

• Bachelor's degree in information systems, Computer Science, or equivalent practical experience.
• 5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment.
• Hands-on experience with Okta (user provisioning, app assignments, policies).
• Hands-on experience with JAMF and/or Apple Device Management tools.
• Hands-on experience with Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console).
• Hands-on experience with Zoom Enterprise (Webinars, Events, Licensing).
• Hands-on experience with Zendesk, PandaDoc, NetSuite, Aloware, and JotForm.
• Familiarity with mobile device and identity management, SaaS license management, and audit practices.
• Strong troubleshooting skills with the ability to diagnose cross-platform issues.
• Excellent written and verbal communication skills, especially when explaining technical details to non-technical users.

Nice To Haves

• Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation.
• Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script.
• Understanding of PCI and HIPAA compliance requirements as applied to SaaS.
• Experience supporting or deploying systems in Zero Trust environments.

Responsibilities

• Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA.
• Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
• Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
• Manage user lifecycle (provisioning/deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.
• Evaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify inefficiencies and implement automation via platform-native tools or connectors like Zapier or APIs.
• Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility.
• Develop actionable dashboards and reports in platforms like Google Workspace (Sheets/Data Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.
• Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights).
• Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels.
• Lead onboarding sessions and training workshops on key tools like Google Workspace, Zoom, PandaDoc, and Zendesk.
• Act as a bridge between technical teams and business units to align system functionality with operational needs.
• Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements.
• Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments.

What This Job Offers

• Education Level: Bachelor's degree