Applications Supervisor

Oracle•Shelton, WA

About The Position

The Supervisor of Clinical Informatics provides day to day operational leadership for the Clinical Informatics team and serves as the primary owner of EMR training, clinical system support workflows, and clinical informatics resource management. This role ensures clinicians are effectively onboarded, supported, and trained through system upgrades, optimizations, and workflow changes. The Supervisor works closely with IT, Mason Health Clinical Operations, and Mason Health Quality to ensure clinical informatics services are delivered reliably, consistently, and aligned with organizational priorities. This position balances people leadership, service ownership, and hands on coordination of clinical informatics activities across inpatient, outpatient, ancillary, and revenue cycle domains.

Responsibilities

Training, Onboarding, and Upgrades: Own the clinical EMR training program, including new hire onboarding, role based training, and ongoing competency support. Lead training planning and execution for system upgrades, regulatory changes, and workflow enhancements. Ensure training materials are accurate, current, and aligned with approved clinical workflows. Partner with Clinical Operations and Informatics team members to identify training gaps and develop targeted education plans. Coordinate go live support and post upgrade stabilization activities.
Clinical Informatics Support and Service Request Ownership: Own the intake, triage, and lifecycle management of clinical informatics service requests. Ensure service requests are appropriately prioritized, assigned, tracked, and resolved. Conduct regular review of open requests, trends, and recurring issues. Serve as the escalation point for complex or high impact clinical informatics issues. Partner with IT support teams to ensure clear handoffs between technical and clinical issues. Maintain visibility and accountability for response times and resolution quality.
Clinical Informatics Resource and Workload Management: Supervise and coordinate the daily work of the Clinical Informatics team. Balance workloads across Informaticists based on priorities, skillsets, and operational needs. Assign and reassign coverage for clinical areas, projects, upgrades, and support needs. Support cross training and redundancy to ensure continuity during absences or turnover. Participate in hiring, onboarding, coaching, and performance management of team members.
Clinical Workflow Optimization and Governance Support: Support standardized clinical workflows and accommodate necessary specialty variations. Ensure changes to clinical systems follow established governance and approval processes. Collaborate with Mason Health clinicians and operations staff to validate workflows prior to training and go live. Assist in downtime planning and clinical contingency workflows.
Stakeholder Partnership and Communication: Serve as a liaison between Clinical Informatics, IT, and Mason Health clinical/operational departments. Communicate status updates, impacts, and expectations to clinical and operational leaders. Participate in clinical and operational meetings, huddles, and rounding as appropriate.
Quality, Safety, Data, and Compliance Support: Ensure informatics workflows support patient safety, quality initiatives, and regulatory requirements. Assist with clinical system related audits, reviews, and regulatory readiness activities. Clinical quality measures, decision support, abstraction strategy, and reporting enablement. Regulatory readiness for DNV, CMS, Joint Commission, and state requirements.
Clinical AI and Advanced Automation (Future Critical): Evaluation, governance, and deployment of AI driven clinical tools. Human in the loop workflows. Risk, bias, and safety governance in partnership with Information Security, Compliance, and Legal.
Team Leadership and Capability Development: Skill based team design rather than strictly module based ownership. Talent development, succession planning, and cross training.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance