Applications Supervisor (21611)

Cantex Continuing Care Network•Carrollton, TX

About The Position

The Applications Supervisor oversees all clinical and non‑clinical applications across the Cantex Continuing Care Network, including EMR platforms, ancillary systems, operational applications, SaaS tools, and enterprise software. This player–coach role combines hands‑on technical expertise with leadership of Application Specialists and Field Support Technicians. The Applications Supervisor manages the full application lifecycle (configuration, upgrades, testing, workflow optimization, integrations, vendor coordination, and user onboarding/offboarding) while ensuring timely resolution of application tickets and strong end‑user support. This role partners closely with clinical, operational, home health, hospice, and administrative teams to align applications with business needs, improve workflows, and enhance system performance across a multi-facility healthcare environment.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Healthcare, Health Informatics, Business, or related field; or equivalent experience
5+ years supporting enterprise applications, including 2+ years in a supervisory, team‑lead, or leadership role
Experience with clinical and non‑clinical systems, including EMR platforms and enterprise operational applications
Strong understanding of application lifecycle management, system configuration, and release management
Experience coordinating UAT, structured testing, and validation processes
Proven vendor management experience, including issue escalation and SLA oversight
Ability to analyze workflows and recommend process or system improvements
Strong organizational skills with the ability to manage multiple priorities
Excellent written and verbal communication skills
Ability to communicate in English via phone, in writing, and verbally with staff, residents’ families, and external parties.
Ability to travel between Cantex facilities as needed.
While performing duties, the employee is frequently required to stand and walk and occasionally required to sit, use hands or fingers to handle or feel, reach with hands and arms, talk, or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Vision requirements include close, distance, peripheral, and depth perception, along with the ability to adjust focus.
Ability to use computers, phones, and related office technology for extended periods.

Nice To Haves

Familiarity with ticketing systems, change management, and ITIL methodologies preferred
Experience supervising or mentoring technical staff strongly preferred

Responsibilities

Oversee all enterprise, clinical, and non‑clinical applications to ensure stability, performance, and alignment with organizational goals.
Serve as the primary escalation point for complex application issues and manage application ticket queues (incidents, service requests, change requests).
Coordinate application onboarding/offboarding, access provisioning, and role‑based permissions.
Maintain application standards, governance practices, and documentation while partnering with IT leadership on new applications and enhancements.
Perform or oversee application configuration, module administration, and system setup.
Lead application lifecycle management, including upgrades, patches, enhancements, and release validation.
Manage test, staging, and production environments and ensure data integrity, security compliance, and standardized configuration policies.
Plan and execute User Acceptance Testing (UAT) for releases and configuration changes.
Document test scripts, evaluate results, coordinate defect remediation, and obtain business sign‑off for deployment.
Act as the day‑to‑day liaison with software vendors, managing escalations, SLAs, licensing, and renewals.
Collaborate with clinical, home health, hospice, and administrative leaders to align application functionality with operational workflows.
Analyze workflows and recommend system or process improvements to enhance efficiency and user experience.
Implement best practices, standardized workflows, and support adoption of new features and modules.
Lead, coach, and develop Application Specialists and Field Support Technicians.
Balance workloads, set priorities, and conduct team meetings, evaluations, and training assessments.
Oversee creation and maintenance of workflows, configuration guides, and troubleshooting documentation.
Ensure documentation accuracy, accessibility, and alignment with IT standards.