Operations: Applications & Submissions Associate

Anthos Home•New York, NY

3d•$57,000 - $60,000•Hybrid

About The Position

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible. At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there. We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared. We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home. The Applications & Submissions Associate reports to the Applications & Submissions Supervisor and supports the Operations Team under the direction of the Director of Operations. This role serves a key administrative function, managing a small caseload of Participants matched to apartments while supporting Operations Specialists in their day-to-day work. Core responsibilities include compiling and submitting tenant packages, ensuring timely procurement and generation of required documents, managing the team voicemail and shared email inboxes, and facilitating smooth transitions to Aftercare Specialists. This role is ideal for someone with proven administrative or operations experience who is eager to apply their skills in a mission-driven environment. The ideal candidate is detail-oriented, highly organized, collaborative, and motivated by Anthos|Home's mission to support housing stability.

Requirements

Proven experience in administrative, operations, housing, social services, or a related support role
Demonstrated ability to manage detailed documentation, records, or data in a confidential setting
Strong organizational skills with the ability to manage multiple tasks and deadlines
Strong written and verbal communication skills, with demonstrated experience managing high-volume inbound calls in a customer service environment
Interest in housing stability, social justice, or nonprofit operations
Willingness and ability to learn housing subsidy programs, systems, and compliance requirements
High attention to detail and accuracy
Strong time management and follow-through
Comfort learning new systems and workflows (Salesforce or CRM experience a plus)
Proficiency with Microsoft Word, Excel, and Adobe, including data entry, document management, and basic data tracking
Bilingual in Spanish and English required
Collaborative, dependable, and proactive working style
Alignment with Anthos|Home’s mission and values

Nice To Haves

Experience in regulated or compliance-driven environments is a plus
Lived experience related to housing instability is welcomed and valued

Responsibilities

Assist in preparing and assembling housing subsidy application packets and related materials
Review applications and documents for completeness and consistency; flag missing or unclear items for Specialists
Upload, label, and maintain accurate, confidential records in Salesforce and internal systems
Track application statuses, deadlines, and outstanding items to ensure timely submissions
Provide day-to-day administrative and logistical support to Applications & Submissions Specialists
Organize incoming documentation from brokers, landlords, participants, and internal teams
Coordinate scheduling related to inspections, submissions, and follow-ups
Prepare files and materials for internal quality assurance reviews
Maintain organized records in compliance with agency and internal requirements
Assist with reporting and tracking related to submissions, approvals, and resubmissions
Identify recurring documentation issues and escalate appropriately
Contribute to process documentation and workflow improvements as directed
Communicate professionally with internal teams and external partners as needed
Serve as a first point of contact by answering incoming phone calls and emails, addressing basic inquiries, and directing complex questions to appropriate team members
Uphold a high standard of confidentiality, accuracy, and participant-centered service
Support additional team priorities and projects as assigned