Applications Specialist

BLM Group World Wide•Chicago, IL

31d

About The Position

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Under the guidance of the Applications Manager, the Applications Specialist is responsible for the development of customer applications, mounting and verification of tooling, performing acceptance testing, providing customer support on new/existing applications, assisting in machine configuration suggestions, and providing customer training. The Applications Specialist will also support the Solution Center team in providing customer demonstrations, as needed. One of their primary goals is assisting in taking a customer’s concept to reality, helping in developing their process into final products, while providing unparalleled customer service.

Requirements

High school diploma or equivalent; technical certification or relevant coursework in manufacturing/design/engineering or a related field is a plus
3+ years of experience in Tube Bending, Wire Bending, and/or End Forming processes (BLM products preferred)
Strong mechanical aptitude and hands-on experience with mechanical systems
Strong electrical aptitude and hands-on experience with electrical systems
Experience with 2D/3D design software is a plus (ex. SolidWorks, SolidEdge, AutoCAD)
Experience with or the understanding of GD&T
Intermediate understanding of bending tool designs and how they apply to specific machine and part applications is a plus
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Ability to read and interpret technical drawings and manuals
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Able to effectively use the Internet
Highly organized
Excellent verbal and written communication skills
Must be able to work effectively with minimal supervision
Must have excellent time management skills
Able to effectively work with all levels of team members and all types of customer personalities

Nice To Haves

Fluent in Italian and/or Spanish preferred, but not necessary

Responsibilities

Develop and validate customer parts, including the creation and optimization of part programs.
Installation, set-up, and program machine tooling required to perform the customer applications.
Provide support to customers both during and after the sales process.
Solve minor technical issues found during the commissioning, tooling validation, acceptance, and/or installation processes.
Analyze customer drawings to determine the feasibility of an application utilizing BLM’s product offerings.
Collaborate with Pre-Sales Applications and Sales team to suggest features, accessories, and/or software products to aid the customer in their application.
Conduct customer run-off acceptance tests, while managing the customer relationship and thoroughly documenting the results.
Conducts customer training on the proper use and function of the Tube & Wire Forming Products as needed.
Performs customer visits to support and assist in applications requests.
Travel up to 50% as required by management.
Executes the internal procedures of BLM GROUP USA to perform the required job functions to successfully complete Tube & Wire Forming Products projects.
Maintains a positive rapport and business relationship with internal and external customers by providing outstanding customer service.
Adhere to all safety protocols and guidelines to ensure a safe working environment.
Other duties as assigned by management.