Applications Scientist - qPCR

Danaher • Denver, CO

371d • $90,000 - $100,000

About The Position

The Applications Scientist - qPCR at Integrated DNA Technologies (IDT) will provide pre- and post-sales technical support for qPCR products, ensuring customer satisfaction through effective communication and problem-solving. This role involves troubleshooting, handling custom design requests, and supporting strategic customers, all while working within a collaborative and inclusive team environment.

Requirements

• Bachelor's degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry) or related scientific field.
• 5+ years of experience with genomics applications in an industry or academic research laboratory environment.
• Advanced theoretical knowledge and practical experience in PCR, quantitative RT-PCR, and digital PCR/ddPCR technologies.
• Extensive understanding and experience in PCR and qPCR/ddPCR protocols.
• Demonstrated ability to analyze data, identify key issues, and solve problems using critical thinking skills.
• Excellent communication skills.

Nice To Haves

• M.S or Ph.D. in a relevant scientific discipline (biology, biochemistry, molecular biology).
• 2+ years of experience as a Scientific Applications Scientist or in a customer-facing scientific support role preferred.

Responsibilities

• Communicate with and support customers to provide pre- and post-sales technical support for qPCR products.
• Answer PCR and qPCR-related customer inquiries via phone, email, and chat, documenting all interactions in the CRM database.
• Handle the intake and completion of custom design requests for PCR, qPCR, and dPCR applications.
• Troubleshoot product use and applications using customer data and IDT databases.
• Serve as dedicated support for targeted or strategic customers using IDT's qPCR products.
• Support the complaint triage and investigation process, assisting with complaint resolution.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Bonus/incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees