Applications Integration and Vendor Manager

Unified Women's Healthcare-posted 9 months ago

Ambulatory Health Care Services

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CCRM and Unified Women's Healthcare is a fast-growing organization that is looking for an Applications Integration and Vendor Manager to define innovative opportunities for our health care practices and lead our vendor management strategy. This role scopes integration solutions, manages vendor partnerships, and problem-solves interoperability challenges. The Integration and Vendor Manager collaborates with CCRM/Unified's implementation team, the athenahealth interface team, third-party vendors, and CCRM/Unified's affiliated health care practices to ensure our practices achieve their interoperability goals. This role also applies their expertise to synchronize clinical workflows with interface functionality.

Evaluate clinical vendors in partnership with Compliance and IT Security (e.g., imaging interfaces, check-in technologies, lab/hospital connections)
Make recommendations to the Vendor Management Committee on which clinical vendors should be recommended for our practices
Consult with new and existing practices to achieve their interoperability goals
Maintain a practice facing SharePoint site that highlights recommended vendors
Negotiate and maintain strong vendor relationships
Work directly with customers, vendors, and internal teams to evaluate and scope interfaces for new practices based on their previous and desired interface landscape
Identify workflow requirements to determine how interfaces would fit into proposed solutions
Outline interface functionality and identify any impacts to clinical workflows
Support interface go-lives
Support interface team ticketing queue for new interface configuration requests and established interface troubleshooting or enhancements
Coordinate directly with vendors to troubleshoot interface issues
Problem-solve interface challenges across technical elements and practice workflow
Work on multiple projects concurrently, monitor the status of tasks and escalate issues when appropriate
Act as a technical touchpoint with customers and assist with customer support issues related to interfaces
Collaborate with other CCRM/Unified teams to create or enhance existing tools and processes to improve quality and throughput of interface implementations and data conversions

Bachelor's degree in information technology, computer science, software engineering, or equivalent work experience
Experience in a Systems Analyst or Systems Engineer role (3+ years)
HL7 interface experience in Clinical and Administrative applications (3+ years)
Knowledge of APIs a plus
Thorough understanding of HL7 language and message structure a plus
Experience implementing and enhancing clinical workflows through the use of interfaced systems/devices
Experience with athenaClinicals EMR is preferred
Ability to solve complex problems with minimal direction
Familiarity with clinical workflows and implications on interface functionality
Outstanding listening and interpersonal skills with the ability to effectively build relationships and negotiate with business vendors, providers and practice staff
Superior written and verbal communication skills
Effective time management, logical problem solving, and analytical skills with a demonstrated attention to detail

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