Applications Engineering Specialist - Service

ATS Automation • Rolling Meadows, IL

90d • $72,000 - $85,000

About The Position

Applications Engineering Specialist – ServiceLocation: Rolling Meadows, IllinoisCompany: ATS Life Sciences Chicago Are you driven by customer success and passionate about delivering solutions that make a real impact? ATS Life Sciences Chicago is seeking a proactive and detail-oriented Applications Engineering Specialist – Service to join our team. In this role, you'll be a key player in creating exceptional customer experiences by developing service proposals, delivering accurate RFQs, and managing opportunities through our CRM system (Salesforce). Your work will directly influence customer satisfaction, service bookings, and our overall success in the aftermarket service space.

Requirements

• Associate degree or higher
• Five (5) years’ sales experience in a technical service/parts environment
• A proven ability to consistently achieve performance targets
• Ability to accurately document and record customer information
• Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills
• Ability to work independently, multitask and manage one’s time
• Previous experience with Microsoft Office suite

Responsibilities

• Deliver detailed service quotations and RFQs for all service product offerings
• Manage your opportunity pipeline in Salesforce and provide accurate, timely updates
• Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings
• Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages
• Support customer satisfaction initiatives through survey triage and follow-ups
• Contribute to service process improvements and help drive simplification efforts
• Assist with collections related to outstanding service invoices, as needed
• Stay informed of new service offerings and participate in commercial/training meetings
• Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns
• Ensure all activities align with the ATS Code of Conduct

Benefits

• Starting salary for this position is $72,000 - $85,000
• Compensation for hours worked over 45
• Paid time off (PTO)
• Employee incentive bonus program
• Comprehensive benefits (including health, dental vision and employee assistance program)
• Wellness reimbursement
• Tuition reimbursement
• Annual paid volunteer day off
• 401K with employer match
• Optional employee share purchase program

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees