Applications Engineering Specialist - Service

ATS Automation•Rolling Meadows, IL

1d•$70,000 - $80,000

About The Position

Applications Engineering Specialist – ServiceLocation: Rolling Meadows, IllinoisCompany: ATS Life Sciences Chicago The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges. Are you driven by customer success and passionate about delivering solutions that make a real impact? ATS Life Sciences Chicago is seeking a proactive and detail-oriented Applications Engineering Specialist – Service to join our team. In this role, you'll be a key player in creating exceptional customer experiences by developing service proposals, delivering accurate RFQs, and managing opportunities through our CRM system (Salesforce). Your work will directly influence customer satisfaction, service bookings, and our overall success in the aftermarket service space.WHAT'S IN IT FOR YOU A clean, quiet, and temperature-controlled work environment so you can focus on what you do best. Working on challenging engineering projects. A chance to contribute to something bigger - advancing the future of healthcare through automation.

Requirements

Associate degree or higher
Five (5) years’ sales experience in a technical service/parts environment
A proven ability to consistently achieve performance targets.
Ability to accurately document and record customer information
Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills
Ability to work independently, multitask and manage one’s time.
Previous experience with Microsoft Office suite.

Responsibilities

Deliver detailed service quotations and RFQs for all service product offerings
Manage your opportunity pipeline in Salesforce and provide accurate, timely updates
Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings
Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages
Support customer satisfaction initiatives through survey triage and follow-ups
Contribute to service process improvements and help drive simplification efforts
Assist with collections related to outstanding service invoices, as needed
Stay informed of new service offerings and participate in commercial/training meetings
Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns
Ensure all activities align with the ATS Code of Conduct