Applications Engineer

ebm-papst Inc.•Farmington, CT

15d

About The Position

This position is responsible for providing technical application assistance and clarification for customers, Sales and Customer Relations personnel. Primary tasks include: 1. Product selection for customer applications 2. Project management for product modifications or new assemblies 3. Testing and troubleshooting customer applications The essential functions of this job require the person, with or without reasonable accommodation, to perform the following: · Serve as the primary technical communication link with customers to ensure customer needs are met. · Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications. · Provide application assistance to Sales personnel and customers. · Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers. · Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc. · Visit customers and suppliers as required – typical travel is about 2 weeks per year. · Conduct technical discussions and trainings with customers, Sales personnel, Customer Relations and other ebm-papst personnel. · Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst. · Provide technical support for assigned territories to Management, Sales personnel and the sales territories. · Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues. · Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software. · Perform all other duties as assigned. Experienced candidates would also be expected to: · Create and update training and process documentation. · Present trainings to newer individuals and/or the entire department. · Research and write technical papers on one or more assigned technical topics (i.e. “bearing lifetime” or “electrical harmonics”)

Requirements

Good communication skills via phone, email, and in person.
Good organization skills to stay on top of multiple projects at a time.
Good project management skills to keep a team on track.
Capability with Microsoft Windows OS and Microsoft Office software. Capability of learning additional GUI-based software.
Fluency in English. Multilingual a plus, especially in Spanish, Portuguese, French, and/or German.
Some combination of technical experience and/or education: o 4+ years of mechanical and/or electrical related experience, o Bachelor’s degree in engineering, or o Some combination of higher education and experience.
Have a history of strong, on-time delivery of technical and project information.
Excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
Ability to manage multiple individual and collaborative projects simultaneously.
At least 4.5 years as an Applications Engineer or similar.

Nice To Haves

Multilingual a plus, especially in Spanish, Portuguese, French, and/or German.

Responsibilities

Serve as the primary technical communication link with customers to ensure customer needs are met.
Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications.
Provide application assistance to Sales personnel and customers.
Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers.
Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc.
Visit customers and suppliers as required – typical travel is about 2 weeks per year.
Conduct technical discussions and trainings with customers, Sales personnel, Customer Relations and other ebm-papst personnel.
Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst.
Provide technical support for assigned territories to Management, Sales personnel and the sales territories.
Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues.
Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software.
Perform all other duties as assigned.
Create and update training and process documentation.
Present trainings to newer individuals and/or the entire department.
Research and write technical papers on one or more assigned technical topics (i.e. “bearing lifetime” or “electrical harmonics”)