Applications Engineer

Ametek, Inc.•Peabody, MA

11d

About The Position

TMC’s mission is to explore and solve the world’s most critical floor vibration challenges by designing and manufacturing the most innovative, highest quality products, providing the best customer service, and consistently meeting or exceeding our customers’ expectations while promoting collaboration, integrity, and value. The Applications Engineer is a key driver of the Sales, Marketing, and Engineering functions focused on growing TMC’s world-leading floor vibration control products by providing commercial, strategic, and technical guidance to customers, marketing, sales, and service personnel. This is a high visibility position ideal for an Engineering or Physical Science professional seeking to make a direct contribution to TMC’s strategic customer-focused and technical initiatives at our Peabody, MA factory and division headquarters. This position offers opportunities for professional growth and development as it plays a critical role in executing TMC’s growth strategies in a cross-functional, matrixed environment. Our customers seek to image, measure, and fabricate at the nanometer scale and below. Applications range from nanotechnology and semiconductor fabrication to life science and high energy laser physics. As part of TMC’s Technical Sales team, the Applications Engineer will be responsible for identifying customer needs and developing optimal proposals from TMC’s product portfolio of configurable and custom solutions. The Applications Engineer is a brand ambassador, representing TMC via frequent customer interaction daily via phone and email, as well as trade show support and occasional customer site visits. The position requires organization and focus to serve the needs of customers from many different technical and scientific disciplines with varying applications and tight deadlines in a fast-paced environment. To succeed, one must possess strong technical and sales skills, good communication and interpersonal skills with a professional approach. The position requires competent technical problem-solving skills, drawing on a technical degree to work independently as well as with team members from senior management, sales, marketing, engineering, design, R&D, and manufacturing to solve customer problems with complete solutions.

Requirements

B.S. in an Engineering discipline or a Physical Science. BSME or BS Physics a plus.
Minimum of 2 years’ experience in technical sales or engineering. Experience in vibration measurement and/or control a plus
Good sales skills, and a strong entrepreneurial drive
Expected to quickly develop knowledge of TMC vibration control and related products to understand their basic design and operation, capabilities, and limitations
Attention to detail and good time management skills
Proficient in all MS-Office software (Excel, PowerPoint, Word, etc.). Experience with Microsoft Dynamics AX a plus
Experience with Salesforce.com, or other CRM, a plus
Previous experience with optical or electron microscopy, semiconductor equipment, materials research, or cell biology, a plus
Excellent interpersonal and communications skills for working with customers and in-house personnel. Must be an effective communicator (verbal and written) both within TMC and with customers
Ability to work independently in a fast-paced environment while focusing on the task at hand
Ability to travel about 10-20% of the time both domestically and internationally

Responsibilities

Own customer inquiries by providing timely and professional responses to domestic and international customers, communicating commercial and technical information related to TMC products
Analyze customer technical data to gain understanding of the customer’s application and develop customer-specific solutions
Represent TMC at trade shows 2-3 times per year
Serve as a hub of activity; perform as a key interface between customers, field sales, service, marketing, production, and engineering
Define and document special customer product configurations
Prepare and execute customer presentations, quotations, bid packages, and proposals
Working alongside the sales team, utilize TMC’s internal CRM system, Salesforce.com, to track customer inquiries, record leads, close opportunities, generate quotes, follow up with customers, forecast revenue and perform other sales and marketing analyses
Generate, review, and price special customer configurations, and provide written quotes for such configurations directly to the customer. Follow up on quotes directly with the customer or with the TMC Field Sales Representative and Distributors
Contribute to short- and long-term product development and improvement plans by actively collecting VOC and market intelligence related to emerging technology and competitive activities, maintaining an awareness of TMC markets, customers, sales opportunities, competitors, and products
Travel to customer sites (often with local sales, service, product team) to present proposals, resolve technical issues, and assist in closing orders
Review customer POs, support the customer service team to manage timelines, ship dates and shipping priorities
Assist in the preparation of application notes, case studies, technical literature, and other digital content including video product demonstrations and webinars
Prepare, conduct, and participate in training and education programs focusing on product capabilities and applications
Demonstrate a professional approach to the job with good interpersonal skills among customers and office staff