Loudspeaker Solutions Group, Applications Engineer

Biamp•Chester, PA

17d

About The Position

Biamp Applications Engineers assist customers with technical questions, product and design support, technical training, and occasional site visits. The position will require daily interaction with Biamp customers, consultants, and sales representatives dealing with a variety of complex technical issues.

Requirements

Proficient in the use of Ease Focus 3 and EASE Address or similar acoustical modeling software
Minimum 2 years’ experience providing pro audio technical support, system design and hands-on audio equipment set-up
Strong English verbal and written communication skills
Solid knowledge of audio DSP and amplifier technology
Strong system design, implementation, and troubleshooting skills
Operational knowledge of measurement software such as SMAART, Systune, or similar is desirable
A serious and enthusiastic desire to provide reliable customer service
Windows computer skills including working knowledge of MS Office
Able to lift 50lbs

Responsibilities

Provide amplifier and loudspeaker system support and troubleshooting over the phone, via email and via remote login
Provide loudspeaker design suggestions using acoustical modeling software
Coordinate returns of Biamp products as necessary
Assist with product set-up and staging for demonstrations and trainings
Accurately process and record all customer interactions using tech support case tracking software
Other duties as assigned by your supervisor

Benefits

Medical, Dental, and Vision
3 weeks annual PTO and 9 paid holidays
401(k) + matching
Employer-paid base life insurance, short, and long-term disability
Health savings accounts (with Biamp contribution) and flexible spending accounts
Tuition reimbursement
Charitable donation matching
Discretionary profit-sharing
Referral bonuses

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