Applications Engineer / Lead Pilot

Headwall Photonics Inc.•Bolton, MA

86d•Onsite

About The Position

We're seeking an experienced and motivated professional to lead field operations, customer engagement, and technical support for our Remote Sensing products. This role combines UAV flight operations, post-sales customer success, application support to key customers, and thought leadership in applied hyperspectral and remote sensing technologies.

Requirements

FAA Part 107 certification with a minimum of 100 hours of UAV flight time.
Proven ability to lead flight operations safely and efficiently.
Hands-on experience operating optical payloads (multispectral or hyperspectral preferred).
Strong communication and technical presentation skills.
Willingness and ability to travel up to 25 (domestic and international).
Ability to operate with limited oversight and direction.

Nice To Haves

Customer-facing technical support or service desk background.
Experience with ENVI, ArcGIS, or similar geospatial tools.
Familiarity with LiDAR, photogrammetry, or other remote sensing modalities.

Responsibilities

Serve as Lead UAV Pilot for all company operations.
Define, maintain, and enforce flight safety protocols and FAA compliance (Part 107).
Conduct field missions and customer demonstrations with optical payloads (multispectral/hyperspectral/LiDAR).
Support manufacturing with calibration flight tests and data processing as required.
Stay current with remote sensing trends and contribute to product and roadmap evolution.
Deliver technical training and support to global customers and distributors.
Triage and manage service tickets, ensuring timely escalation and resolution.
Support timely RMA handling and prepare service quotations.
Assist the sales team with demonstrations, data examples, and system integration details.
Contribute to technical presentations and customer-facing documentation.
Travel to customer sites globally for pre-sales and professional services engagements.