Applications Engineer II

Arrow • Mesa, AZ

1d • Onsite

About The Position

Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution Analyze, debug and troubleshoot software programs and applications. Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches Maintaining and providing production support for the existing systems as needed Engaging with various stakeholders to provide updates for tickets Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams Building and maintaining a document repository with global partners Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team Provide on-call production support

Requirements

• 1-2 FTZ Implementations
• 1-2 years of Warehouse Experience
• Transportation Management (TMS) Experience
• 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.
• Experience debugging Oracle PL/SQL and writing advanced level queries, specifically in Oracle PL/SQL
• Work in a fast-paced environment coordinating with internal customers to help support and enhance business systems
• Contributes to process improvements
• Demonstrated ability to work in a team environment including the ability to work collaboratively with business users
• Ability to solve complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Typically resolves complex problems or problems where precedent may not exists
• Works independently

Nice To Haves

• Knowledge in Kotlin or Java is a plus

Responsibilities

• Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution
• Analyze, debug and troubleshoot software programs and applications.
• Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches
• Maintaining and providing production support for the existing systems as needed
• Engaging with various stakeholders to provide updates for tickets
• Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams
• Building and maintaining a document repository with global partners
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team
• Provide on-call production support

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off (including sick , holiday, vacation, etc.)
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Tuition Reimbursement
• Short-Term/Long-Term Disability Insurance
• Climate controlled environment with excellent break room facilities
• Growth Opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees