Applications Engineer II - BICO

BICO Drilling Tools, Inc.•Houston, TX

About The Position

Welcome! You made it to the job description page! At BICO, we look for people who will show up as their whole self because we value diversity. So be sure to check whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the BICO family, then check out the job description below! CORE VALUES BICO Drilling Tools, Inc., designs and manufactures standard and customized equipment including Down Hole Motors, Thru-Tubing Motors, PBL Bypass Subs and Jetting Tools, Non-Mag Collars, Drilling Jars, Shock Absorbers, and Even Wall® Power Sections. BICO is a subsidiary of the Schoeller-Bleckmann Oilfield Equipment group of companies. COMPANY CULTURE IS AT OUR CORE We strive to be a reliable and responsive long-term partner for our customers We are dedicated to integrity and honesty and act accordingly We are committed to continuous improvement We strive to be a diverse company attractive for our employees and offer them challenging opportunities in a performance-oriented organization We promote an environment of transparency, trust and empowerment We encourage and reward innovative behavior We are dedicated to operate in a safe and environmentally responsible manner We are committed to long-term growth and sustainable energy BENEFITS WE PROVIDE Great medical, dental, and vision 401K program A generous Employee Referral Program A multitude of benefits and incentives to stay healthy and fit Plenty of paid time off for life, vacations, staycations, and rest Flexible schedules Company-sponsored events Employee recognition program WHAT YOU’LL BE DOING The Application Engineer II will work closely with sales and operations to provide superior customer support and drive for product development through a relentless focus on providing the best value-added solutions for niche applications and outstanding service quality through engineering solutions that increase value to every well drilled by our customers through a sustainable and continuous manner.

Requirements

Bachelor of Science Degree in Engineering from an ABET-accredited program
3 to 5 years of relevant oilfield experience required
Be a team player with ability to work independently and demonstrate good problem-solving and analytical skills
Advanced level of computer literacy with Microsoft Office Suite and Excel is required
Ability to successfully manage multiple tasks and timelines in a fast-paced environment
Ability to liaise professionally with team members and system users
Ability to perform assigned tasks with minimal supervision
Strong verbal and written communication skills
Advanced working knowledge of mechanical design & analysis software applicable to downhole tools (AutoCAD, ANSYS, SolidWorks, PDM)
Non-standard work hours, 24/7 contact / availability expectations for rig/operational support
Ability to lift and carry heavy equipment and components, up to 25 pounds
Operate basic office equipment, such as a keyboard, mouse, copier/printer/scanner
Sit and/or stand for long periods of time, up to 8-10 hours a day
Walk/travel to production areas while wearing appropriate Personal Protection Equipment (PPE), at minimum includes safety glasses, steel toe shoes/boots and a hardhat

Responsibilities

Provide technical justification of the product development process for new design according to product development process standards
Take lead and support in all quality incidents in relation to your assigned area according to the IMS standards.
Providing feedback on trends for product reliability and quality improvement
Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes
Responsible for creating technical evaluations and product recommendations that help maximize the sales and profitability of assigned area
Develop case histories and outstanding run reports for internal and external use
Deliver technology presentations and training sessions with internal team members or customers when necessary
Customer visits, client offices, field site support, intercompany travel as required throughout the assigned area