Applications Engineer II, Service

Hexagon-posted 3 months ago
Full-time • Mid Level
Charlotte, NC
5,001-10,000 employees
Computer and Electronic Product Manufacturing
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As an Applications Engineer II - Software, you will serve as a senior-level technical resource, working directly with customers to implement and optimize Hexagon's ESPRIT CAD/CAM software solutions. You will take ownership of complex technical challenges, lead customer solution architecture, and mentor junior engineers. This role requires a combination of technical leadership, CNC machining expertise, and customer-facing communication skills.

  • Lead pre-sale and post-sale technical engagements with strategic customers for the ESPRIT product line.
  • Design advanced manufacturing solutions using CAD/CAM software and post-processing customization.
  • Drive implementation of custom software solutions for customer-specific manufacturing processes.
  • Develop and deliver comprehensive technical training for end-users, distributors, and internal staff.
  • Collaborate with R&D teams to drive enhancements based on customer feedback and industry trends.
  • Support escalated customer issues, identifying root causes and leading resolution strategies.
  • Represent Hexagon at key industry events and provide thought leadership in digital manufacturing.
  • Mentor junior application engineers and support knowledge sharing across the team.
  • Travel up to 30% to customer sites and industry events.
  • BS/MS in Mechanical Engineering, Manufacturing Engineering, or a closely related field.
  • 3-5 years of experience in CAD/CAM applications, CNC programming, or manufacturing engineering.
  • Proficiency with ESPRIT, Mastercam, Siemens NX, or similar advanced CAM platforms.
  • Strong knowledge of multi-axis CNC machining, part programming, and G-code logic.
  • Demonstrated ability to develop or troubleshoot post-processors.
  • Ability to manage technical projects independently and communicate effectively with customers.
  • Experience delivering formal training or conducting technical workshops.
  • Experience with automation or process integration in digital manufacturing environments.
  • Familiarity with Python, VBScript, or C++ for macro/post customization.
  • Exposure to additive manufacturing or hybrid machining processes.
  • Understanding of PLM/ERP system integration with CAM platforms.
  • Prior experience with product lifecycle support in software-driven manufacturing tools.
  • Competitive salary with performance-based bonuses.
  • Comprehensive medical, dental, and vision insurance.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
  • 401(k) with generous employer match.
  • Paid Time Off (PTO), Paid Parental Leave, and Tuition Reimbursement.
  • Employee Assistance Program and robust career development opportunities.
  • Join a company investing 15% of its revenue in R&D and innovation.
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