Applications Analyst

Atlanta Community Food Bank Inc•East Point, GA

12h•Hybrid

About The Position

We are seeking a skilled and dedicated Applications Analyst to join Atlanta Community Foodbank’s dynamic I&T team. The Applications Analyst plays a key support role in maintaining and enhancing the organization’s software applications. This position works closely with the Applications Administrator and business users to provide application support, perform data analysis and reporting, and assist with testing and documentation. The ideal candidate is detail-oriented, technically curious, and motivated to learn enterprise systems and business processes. This is a hands-on systems support role focused on day-to-day application support, configuration, and continuous improvement, working under the guidance of the Senior Manager and in close partnership with business users across the organization.

Requirements

Experience with NetSuite and WAERLinxs tools (SuiteScript, SuiteFlow, SuiteBuilder, SuiteAnalytics) including building or maintaining workflows, searches, reports, or related system functionality.
Familiarity with SQL concepts, cloud-based applications, and third-party integrations, or the demonstrated ability to learn and support these tools in a production environment.
Understanding of the ITIL processes and best practices.

Responsibilities

Application Support & Troubleshooting:
Provide Tier 1 and Tier 2 support for systems like NetSuite ERP, Waerlinx WMS, Dynamics CRM, OMNItracs, and eCommerce platforms.
Troubleshoot application issues, collaborate with users and IT staff, and escalate when needed.
Monitor and respond to service desk tickets for application-related issues, prioritizing business continuity and escalating complex or systemic issues as appropriate.
User Access & Configuration:
Assist with setting up and maintaining user roles and permissions under the direction of the Applications Administrator.
Configure standard workflows, saved searches, reports, and dashboards within NetSuite.
Data & Reporting:
Run and modify saved searches, reports, and data extracts to support operational and departmental needs across both office-based teams and frontline warehouse and logistics operations.
Support routine data imports, exports, and validation exercises to ensure data accuracy and usability.
Help identify and resolve data integrity issues through audits and clean-up tasks.
Testing & Documentation:
Participate in user acceptance testing (UAT), system updates, and new feature rollouts by helping create test scripts and capturing results.
Document business processes, system configurations, and training guides for end-users.
Training & Communication:
Provide one-on-one or small group training to end users on application functionality and best practices, with a focus on adoption, consistency, and reducing workarounds.
Maintain knowledge base content and help promote self-service support tools.