Applications Analyst III
About The Position
Position Highlights: Position: Applications Analyst III Location: Warrenville, IL Full Time Hours: Monday-Friday, 8am-430pm Hybrid What you will do: Customer Service Acts as a liaison between customers, IT teams and vendors. Collaborates with functional and technical stakeholders at various levels. Leads and participates in meetings with stakeholders. Listens to customers and serves as an expert technical resource for Endeavor Health to address and resolve business problems. Works with functional teams to inform and educate them on new process and/or enhancements, and seeks input regarding future enhancements. Seeks opportunities for continuing education, by attending seminars, conferences, webinars, and networking with peers. Participates in process improvement initiatives and measurement. Support and Maintenance Leads or participates in all phases of the software development lifecycle; identifies business needs, designs, builds, implements, documents and trains business solutions based on current and future technologies. Ensures all IT application systems function optimally and ensures accurate, reliable, and timely compliance with business needs, strategies, internal/external policies and regulations. Uses industry standard and innovative methodologies to effectively troubleshoot functional, performance, connectivity, integration, security or utilization issues. Understands specific functions, configurations, reporting, integrations and security for assigned portfolio of applications. Documents incidents, requests, projects, knowledge and change control IT and organizational procedures in accordance with organizational standards. Writes and controls essential project documents such as requirements, project charters, functional specifications, designs, test plans. Advises management of potential problems, status of current systems, and suggestions of requirements for improvements on an ongoing basis. Adheres to policies, procedures, and standards to meet all regulatory requirements, as well as currently accepted legal standards. Provides on-call support as required. Project Management and Other Responsibilities Leads or participates in project plan development and execution. Provides team and management updates on project status and moves to make suggestions in timely manner to ensure projects are on time. Leads or participates in review, assessment, design, development, testing, and training of new releases or new application implementations.
Requirements
- Bachelor’s Degree with three years previous experience in IT or relevant business area; or minimum of seven years of relevant IT experience
- Experience implementing or supporting enterprise applications
- Excellent written/oral communication skills
- Ability to work effectively with diverse groups of people
Nice To Haves
- Advanced knowledge in and experience supporting corporate applications such as symplr Workforce or other time/attendance/scheduling solutions.
- Experience or certification in project management, Agile, Scrum, and ITIL
- Healthcare technology experience is helpful but not required
- Working knowledge of Windows desktop and server OS, databases, scripting, SFTP
- Advanced MS Excel and/or SQL is helpful but not required
Responsibilities
- Acts as a liaison between customers, IT teams and vendors.
- Collaborates with functional and technical stakeholders at various levels.
- Leads and participates in meetings with stakeholders.
- Listens to customers and serves as an expert technical resource for Endeavor Health to address and resolve business problems.
- Works with functional teams to inform and educate them on new process and/or enhancements, and seeks input regarding future enhancements.
- Seeks opportunities for continuing education, by attending seminars, conferences, webinars, and networking with peers.
- Participates in process improvement initiatives and measurement.
- Leads or participates in all phases of the software development lifecycle; identifies business needs, designs, builds, implements, documents and trains business solutions based on current and future technologies.
- Ensures all IT application systems function optimally and ensures accurate, reliable, and timely compliance with business needs, strategies, internal/external policies and regulations.
- Uses industry standard and innovative methodologies to effectively troubleshoot functional, performance, connectivity, integration, security or utilization issues.
- Understands specific functions, configurations, reporting, integrations and security for assigned portfolio of applications.
- Documents incidents, requests, projects, knowledge and change control IT and organizational procedures in accordance with organizational standards.
- Writes and controls essential project documents such as requirements, project charters, functional specifications, designs, test plans.
- Advises management of potential problems, status of current systems, and suggestions of requirements for improvements on an ongoing basis.
- Adheres to policies, procedures, and standards to meet all regulatory requirements, as well as currently accepted legal standards.
- Provides on-call support as required.
- Leads or participates in project plan development and execution.
- Provides team and management updates on project status and moves to make suggestions in timely manner to ensure projects are on time.
- Leads or participates in review, assessment, design, development, testing, and training of new releases or new application implementations.
Benefits
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
