Applications Analyst III: Lawson ERP v10

Alameda Health System • Oakland, CA

286d

About The Position

The Applications Analyst III: Lawson ERP v10 is responsible for implementing and supporting assigned applications from both the application-user and technical perspectives. This role provides application support for their assigned application, in addition to offering triage and troubleshooting assistance to the application customers and Service Desk staff.

Requirements

• High School diploma or equivalent.
• Four years of experience in a related area.
• Experience with project and cross-functional team coordination in highly complex, diverse environments.
• Experience with application testing methods and practices.
• Experience communicating across the organization to both IS/Operational Leaders and customers.
• Hospital and/or other health care application experience.

Nice To Haves

• Bachelor's degree in business, information systems, healthcare or other related field.
• Experience in application implementation using diversified application lines of information systems.
• Experience providing support, training, and/or implementation support for complex projects that require coordination of resource and project planning.
• Experience with electronic health record systems.
• Experience working in a matrix environment with a matrix reporting relationship.

Responsibilities

• Obtains and documents software design specification based on user requirements.
• Analyzes systems compatibility and configures system in accordance with operation and technical requirements.
• Actively participates in the installation, configuration, and problem resolution for the product.
• Provides end-user support and training either remotely from the system or onsite.
• Provides consultation, analysis, evaluation, options, and implementation of workflow changes and improvements.
• Coordinates follow-through on user requests using established reporting structure.
• Documents and prioritizes all problem reports and documents resolution in accordance with application and Service Desk triage policies, procedures, and Change Control processes.
• Follows established application support and IS department policies and procedures for change control processes.
• Participates in and is an active member of appropriate national and local application User or Support groups.
• Provides trend analysis of problems and documents suggested resolutions to management.
• Provides application-specific guidance, training and documentation to the Service Desk.
• Responsible for general problem identification and resolution working with project staff, IS staff, other application analysts and vendors during implementations, upgrades and support.
• May review and manage various system log files, error reports, alert audit logs, and security access logs, as assigned.
• Works with Alameda Health System IS and application testing, technical, product, and interface teams to perform assigned testing activities supporting upgrades, enhancements, new functionality, application and system changes, and modifications.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED