Applications Analyst II

Communications & Power Industries (CPI)•Plano, TX

23h

About The Position

The Application Analyst II partners with business stakeholders to optimize and support enterprise applications across CRM, ERP, and engineering systems. This role owns day-to-day application support for Salesforce and SolidWorks environments while also supporting underlying SQL Server databases and light server maintenance activities. The position requires a strong systems mindset and the ability to troubleshoot across application, database, and integration layers within a manufacturing environment. This role will serve as a key technical liaison between business users and IT, ensuring application reliability, data integrity, and system availability.

Requirements

2–3 years of experience in an Application Analyst, Systems Analyst, or similar role
Hands-on experience supporting Salesforce or similar CRM platform
Experience supporting enterprise applications in a manufacturing environment
Working knowledge of SQL Server and database management
Exposure to system integrations and APIs
Experience in maintaining and manager servers and application life cycles
Ability to translate business requirements into technical solutions
Demonstrated ability to learn new tools quickly

Nice To Haves

Experience supporting SolidWorks PDM or related tools
Background in a manufacturing or engineering-driven environment
Experience with ERP platforms (JD Edwards preferred)
Experience as a database administrator

Responsibilities

Act as the primary application support resource for Salesforce, SolidWorks, and related enterprise systems.
Provide configuration, user support, troubleshooting, and system administration for CRM and engineering applications.
Support integrations and data flow between Salesforce, SolidWorks, ERP, and other business systems.
Partner with business units to gather requirements, analyze workflows, and recommend technology solutions.
Support SQL Server environments including basic querying, performance monitoring, and routine maintenance.
Assist with database management activities such as backups, indexing, and data integrity checks.
Perform light server maintenance including service monitoring and patch coordination with infrastructure teams.
Perform data management activities including validation, cleansing, migration, and quality assurance.
Conduct system testing and regression validation for new features, integrations, and releases.
Provide end-user training and support for new or enhanced systems.
Develop functional and technical documentation.
Proactively identify opportunities to improve system reliability and operational efficiency.