Nevada System of Higher Education-posted 3 months ago
$37 - $58/Yr
Full-time • Mid Level

As the Application Analyst II- Ambulatory at Endeavor Health, you will be responsible for assisting in specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will contribute toward identifying opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and helping create innovative solutions with operations. You will help foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices. This role will support our Epic Ambulatory application build team and associated project work.

  • Facilitate the use of technology by the end-user and ensure systems are performing at more efficient levels.
  • Design and document application changes and new features or defects in application area assigned.
  • Review and respond to customer requests and participate in customer meetings.
  • Occasionally lead customer meetings.
  • Contribute to application and workflow process improvements.
  • Solve complex problems and take a new perspective using existing solutions.
  • Analyze possible solutions using standard procedures.
  • Build knowledge of the organization, processes, and customers.
  • Maintain all assigned applications and version levels.
  • Provide application support to other teams.
  • Develop and execute test plans according to standards.
  • Complete necessary internal reporting and report status to management.
  • Complete any other applicable requests from management.
  • Develop and execute application projects and project plans according to standards.
  • Adhere to all department standard operating procedures and customer service principles.
  • Perform other duties as assigned.
  • Associate degree with 1 year previous experience in IT or relevant user experience OR Minimum of three (3) years of relevant IT experience or relevant user experience.
  • EpicCare Ambulatory certification (required).
  • Two (2) or more years of experience relevant to EpicCare Ambulatory responsibilities or in a healthcare setting or related industries (preferred).
  • Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
  • Must be able to work independently and in a team setting, possess good verbal, written & customer service skills.
  • Advanced knowledge of procedures, utilities, and operating systems.
  • Uses logic and methods to problem solve.
  • Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.
  • Incentive pay for select positions.
  • Opportunity for annual increases based on performance.
  • Career Pathways to Promote Professional Growth and Development.
  • Various Medical, Dental, Pet and Vision options.
  • Tuition Reimbursement.
  • Free Parking.
  • Wellness Program.
  • Savings Plan.
  • Health Savings Account Options.
  • Retirement Options with Company Match.
  • Paid Time Off and Holiday Pay.
  • Community Involvement Opportunities.
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