Applications Analyst I

Massachusetts Eye And Ear • Somerville, MA

235d • Remote

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Reporting directly to the Manager, the Integration Analyst I is an important member of the Mass General Brigham IS/Digital Health eCare Integration team. The primary responsibilities of the role are to provide design, development, build, testing, implementation and ongoing maintenance of new and existing interfaces with Epic. S/he also provides training and support to end users. The goal is to ensure integration standards and data flow between Epic and systems are standard and adhere to MGB policies and procedures.

Requirements

• Strong written and verbal communication and presentation skills
• Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy
• Ability to facilitate and work within a complex, multi-site environment
• Flexible, adaptable and versatile
• Experience in the development, support or operation of software applications, preferably in a healthcare setting
• Ability to document workflows and business processes
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Strong analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Responsibilities

• Create and maintain documentation related to technical integration implementation and support
• Blueprint/Discovery
• Design
• Testing
• Epic Build
• Conversions
• Cutover
• Post Live Support
• Upgrades
• Serve as a resource for problem solving
• Assist with activities related to troubleshooting, supporting, developing, testing and delivering an integration solution for entity and enterprise applications
• Manage Epic Interface Build within the Epic Bridges application
• Perform interface application testing from test scripts as necessary
• Engage in activities including analysis, review, testing, troubleshooting, and design of new features and fixes related to Epic Upgrades
• Partake in internal integration workgroups focused on the maintenance, build, optimization, and behavior of active and future interfaces
• Participates in interface-focused cross-team meetings with the MGB application teams to ensure communication and collaboration
• Documents business requirements and translates those into functional specifications for the interface
• Develops and executes test plans and performs other interface quality assurance tasks
• Provides ongoing support of interfaces by identifying and resolving issues, and escalating as needed for timely resolution
• Provides high quality, customer-focused services
• Participates in regular team meetings to discuss team activities, issues and updates
• Uses the Mass General Brigham values to govern decisions, actions and behaviors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree