Applications Analyst I or II - Shift

spp • Little Rock, AR

1d • $64,060 - $99,320

About The Position

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Applications Analyst II | Pay Range: $77,900.00 -$99,320.00 Applications Analyst I | Pay Range: $64,060.00 -$78,460.00 Join the Exciting FIRSTeam! Be part of a dynamic team that plays a crucial role in supporting various areas of IT! The FIRSTeam is your gateway to directly assist our Real-time Operations groups, tackling issues head-on and monitoring systems to prevent potential challenges before they arise. This is an incredible opportunity to expand your IT skills while building valuable professional relationships across SPP. Join us and make a real impact in a collaborative environment where your contributions matter! We are seeking a dedicated and skilled Applications Analyst I or II - Shift to join our FIRSTeam: This role is crucial for the administration, monitoring, support, and maintenance of computer applications and databases that are vital to our daily operations. Your expertise will help ensure the accurate and reliable functioning of applications that play a key role in our mission.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience
• Level II: Two (2) years’ experience of Information Technology Development/Support experience
• Level I: No experience required
• Effective written and oral communication skills
• Good customer service and organization skills
• Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems
• Competent troubleshooting, problem solving, and analytical skills
• Effective in SQL, deciphering error and event logs, data analysis
• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Nice To Haves

• Two (2) or more years applicable utility industry experience

Responsibilities

• Provide first-tier support for application and usability issues, applying business and technical support concepts to identify, analyze, and resolve problems.
• Perform triage, bypass, and recovery to mitigate real-time system impacts and minimize downtime for end-user applications.
• Facilitate effective communication and collaboration with Operations teams and IT subject matter experts to ensure seamless application support.
• Develop and implement procedure documents while exercising good judgment in prioritizing assignments and resolving issues with minimal supervision.
• Provide training, coaching, and guidance to other members of the FIRSTeam and IT Applications teams based on your experience.
• Act as a liaison between SPP Departments, IT, and external vendors to ensure that user and organizational needs are met.

Benefits

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees