Applications Analyst I-IV (Hybrid or Remote) - Kern Admin

Clinica Sierra Vista•Bakersfield, CA

28d•Hybrid

About The Position

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Clinica Sierra Vista's Enterprise Applications team is seeking a highly motivated Patient Experience Analyst to support and enhance our Epic ecosystem - Looking for someone certified in MyChart, Welcome, and or CRM, and related patient engagement tools.

Requirements

Bachelor's degree in healthcare informatics, Computer Science, Nursing, or a related field (or equivalent experience).
5+ years of Epic experience, including successful implementations and optimizations.
Epic certification required (e.g., EpicCare Ambulatory, Cadence, Resolute, or other relevant modules).
Proficiency in Epic application configuration, workflow design, and system optimization.
Strong analytical skills for troubleshooting and resolving complex application issues.
Proven leadership experience in EHR/Epic projects, training, and team mentorship.
Excellent communication and collaboration skills to work with stakeholders at all levels.
Deep understanding of clinical workflows, revenue cycle processes, and healthcare regulations
Must be able to work a full-time schedule.
Must be able to pass all pre-employment screening (background check, drug tests, and references).
Must be able to comply with organizational behavioral standards.

Responsibilities

Assist in configuring and customizing the Epic EHR system based on user requirements.
Collaborate with clinical end-users to gather and understand application needs and workflows.
Provide tier 2 support for end-users, responding to inquiries and troubleshooting issues related to Epic applications.
Participate in the testing and validating new Epic features, updates, and enhancements.
Assist in the development of training materials and documentation for end-users.
Collaborate with technical teams to identify and resolve Epic application issues.
Participate in system upgrades, patches, and maintenance activities.
Learn and adapt to new Epic modules and functionalities as they are introduced.
Contribute to process improvement initiatives related to Epic application usage and workflows